DELIVERY & RETURNS
We deliver items worldwide.
Delivery costs
FREE UK delivery on all orders over £10.00
£2.95 UK delivery charge on orders under £10.00
£7.95 UK next day delivery
£9.95 UK Saturday delivery
Delivery costs to other countries
European orders £12.00 (up to 1kg)
Rest of the world orders £12.00 (up to 1kg)
We will contact you by email with a shipping quote for orders over 1kg.
VAT and Overseas Orders (including EU)
We do not charge VAT on orders sent outside the UK. However, you will be charged taxes and import duty (depending on the value of your order) when your parcel arrives in your country. The carrier will collect the charges from you and may charge you an admin fee.
VAT does not apply to orders sent outside the UK (including EU countries) but we are required by UK law to display prices including VAT (at 20%). To show VAT-free prices go to your shopping basket and select your delivery country. When you select another country in the shopping basket, VAT will be automatically be removed from the goods total.
Next day/Saturday delivery
Royal Mail’s Special Delivery services are available on our website to U.K. addresses for orders placed before 2.00pm. Orders received after this time will be sent the following working day using the Special Delivery service. A signature will be required, and we will not be held responsible if nobody is available to sign for the delivery.
It is the purchaser’s responsibility to ensure that the delivery address is secure and that only authorised persons will be available to sign for the delivery. We will not accept any responsibility for deliveries once they are successfully delivered and signed for.
Failure to receive goods
If a customer fails to make appropriate arrangements with Royal Mail or other carrier to receive or collect the goods and as a result, they are returned to us, we will refund the customer’s account with the value of the goods, less our delivery expenses.
Returns Information
We will offer a full refund, repair or replacement service for any faulty goods purchased from GBA Pen Company LTD.
If you change your mind or are unhappy with your purchase, you may return them to us in their original resaleable condition (unused and in their box with instructions) for a refund within 30 days of receiving the item. The value of your refund will be the transaction price stated at the time of your order less any postage costs.
Any missing contents, damage to items or packaging will be deducted from the refund accordingly. We are unable to refund or exchange refills that have been opened as these are not resalable. Please check carefully before opening the packaging.
Please ensure you use the correct postage when returning goods. Insufficient postage will sometimes result in the package getting lost in the post. In this instance we will be unable to credit you or exchange your goods. A first-class stamp is insufficient to return any item we sell including 1 refill. This will require at least a large letter stamp. Please check with your post office.
All returns are the responsibility of the customer.
ALL Returns must be sent back to us via “Royal Mail, Special Delivery” or “Recorded Delivery” (this ensures a tracking number). Proof of postage does not mean proof of receipt.
We can only offer refunds on the same card used for the purchase.
Engraving – Once an order has been confirmed we are unable to give refunds or cancel orders which include engraving.
When returning goods, please include your full details and reason for return for a prompt refund.
Postage costs for returns are the responsibility of the customer.
