Returns, Refunds and Cancellations
We will offer a full refund, repair or replacement service for any faulty goods purchased from GBA Pen Company LTD.
If you change your mind or are unhappy with your purchase, you may return them to us in their original resaleable condition (unused and in their box with instructions) for a refund within 30 days of receiving the item. The value of your refund will be the transaction price stated at the time of your order less any postage costs.
Any missing contents, damage to items or packaging will be deducted from the refund accordingly. We are unable to refund or exchange refills that have been opened as these are not resalable. Please check carefully before opening the packaging.
Please ensure you use the correct postage when returning goods. Insufficient postage will sometimes result in the package getting lost in the post. In this instance we will be unable to credit you or exchange your goods. A first-class stamp is insufficient to return any item we sell including 1 refill. This will require at least a large letter stamp. Please check with your post office.
All returns are the responsibility of the customer.
All returns must be sent back to us via “Royal Mail, Special Delivery” or “Recorded Delivery” (this ensures a tracking number). Proof of postage does not mean proof of receipt.
We can only offer refunds on the same card used for the purchase.
Engraving – Once an order has been confirmed we are unable to give refunds or cancel orders which include engraving.
When returning goods, please include your full details and reason for return for a prompt refund.
Postage costs for returns are the responsibility of the customer.