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Privacy Policy
Last updated: 24/11/2025
1. Introduction
GBA Pen Company Ltd (“we”, “us”, “our”) is committed to protecting your privacy. We operate the website https://fisherspacepen.co.uk and are the UK distributor and retailer of Fisher Space Pen products.
Company details:
- Registered in England & Wales:
- Company No: 00988143
- Registered office: Horseshoe Barn, Main Road, Bicknacre, Chelmsford, CM3 4EX
This Privacy Policy explains how we collect, use, store and share your personal data when you use our website or place an order with us.
2. Information We Collect
We may collect the following types of personal data:
- Identity Data: name, title.
- Contact Data: email address, telephone number, billing and delivery address.
- Order & Payment Data: items purchased, order history, delivery status. (Payment card details are handled by our payment provider and not stored by us.)
- Technical Data: IP address, browser type, device information, pages viewed, time spent, cookies.
- Marketing Preferences: newsletter sign-up, communication choices.
- Customer Service Data: enquiry details, engraving or gift instructions.
3. How We Collect Your Information
We collect personal information through:
- Direct interactions: placing an order, subscribing to news, filling in forms, contacting us.
- Automated methods: cookies and similar tracking technologies when you browse our website.
- Third parties: payment processors, delivery/logistics partners, analytics providers.
4. How We Use Your Information (and Lawful Basis)
| Purpose | Data Used | Lawful Basis |
| Fulfilling your order and providing the goods/services you requested | Identity, contact, order data | Performance of contract |
| Managing our relationship (customer support, account maintenance) | Identity, contact, service-history | Legitimate interests |
| Sending you marketing (if you’ve opted-in) | Identity, contact, preferences | Consent (or Legitimate interests when opt-out is available) |
| Analysing website usage and improving our service | Technical/usage data | Legitimate interests |
| Meeting our legal obligations (tax, accounting) | Identity, contact, transaction data | Legal obligation |
5. Cookies
We use cookies and similar technologies to:
- Improve your website experience
- Remember your preferences
- Analyse website traffic
- Provide relevant marketing (only with consent)
You can manage or block cookies via your browser or our cookie consent banner. We publish a full Cookie Policy which lists each cookie, its purpose and how to opt-out.
6. Sharing Your Data
We may share your personal data with:
- Payment processors (to process your payment)
- Delivery/courier partners (to deliver your order)
- Website hosting and IT service providers
- Email & marketing platforms
- Analytics providers
- Professional advisers (accountants, lawyers)
- Regulatory or legal authorities (if required by law or to protect rights)
We do not sell your personal data to third-parties for their own marketing.
7. International Transfers
Some of our service providers may be located outside the UK/EEA.
Where data is transferred internationally, we ensure appropriate safeguards (e.g., standard contractual clauses) are in place to protect your personal data.
8. Data Retention
We keep your personal data only as long as necessary:
- Order, transaction and tax records: up to 7 years (to satisfy legal & accounting obligations)
- Marketing data: until you unsubscribe or we no longer need it
- Technical logs: for as long as required for security and analytics
Once data is no longer needed it is securely deleted or anonymised.
9. Security
We apply suitable technical and organisational measures to protect your data, such as:
- Encrypted website (HTTPS)
- Secure payment gateways
- Access controls, password protection and monitoring
- Regular review and updates to security measures
However, no system is completely secure and we cannot guarantee absolute protection of data transmitted to us.
10. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Request deletion of your data (in certain circumstances)
- Ask us to restrict processing of your data
- Object to processing (including for marketing)
- Request data portability (where applicable)
- Withdraw consent for marketing processing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, please contact us using the details below. We will respond within one month (or longer if permitted by law and we have notified you).
11. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect data from children under 16 without parental or guardian consent. If you believe we have collected data from a child unlawfully, please contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy occasionally. The “Last updated” date at the top indicates when we last revised it. We encourage you to review this page periodically. If there are significant changes in how we use your data, we will notify you (e.g., via email or a notice on our website).
13. Contact Us
If you have questions about this Privacy Policy or our data-processing practices, please get in touch with us:
GBA Pen Company Ltd
Registered office: Horseshoe Barn, Main Road, Bicknacre, Chelmsford, CM3 4EX
Phone: 01245 225 758