Fisher Space Pen Lifetime Guarantee

At Fisher Space Pen we stand behind the quality and durability of our products.

Our pens and refill cartridges are guaranteed against manufacturing defects in materials and workmanship for the lifetime of the product, except for certain exclusions, noted below.

If your product covered by this guarantee fails due to a manufacturing defect, we will repair it without charge or replace it at our discretion.

Exclusions:

• Only unaltered / unmodified items and original workmanship are covered.
• This warranty does not cover damage caused by abuse, accident, improper care and/or use, negligence, normal wear and tear, cosmetic damage, or the natural breakdown of colours and materials over extended time and use.
• This warranty does not cover postage to return your item for service.
• Ink refills exhausted through normal use.
• O-Rings exhausted through normal use.
• Lead and erasers exhausted through normal use.
• “Wear and tear” items, such as stylus tips.
  
  

To return your item, please print & complete the Fisher Space Pen Repair Form and include it with your shipment, or follow the instructions below:

1. Securely package the item in a small box or padded bubble envelope.
   
   

Unprotected items may be lost/damaged. We will not be responsible for an item that is lost or damaged due to inadequate packaging. It is recommended that you insure your shipment in case of loss or damage in transit.

2. Include your Order Number (if available), Name, Mailing Address, Email, and Phone Number.
   
   

• Send to: GBA Pen Company Ltd, Horseshoe Barn, Main Road, Bicknacre, Chelmsford, Essex CM3 4EX.
  
  

Upon receipt, your Fisher Space Pen product will be thoroughly inspected by our Quality Control team to determine the cause of the malfunction.

Allow a minimum of three weeks (from date of receipt at our warehouse).

Upon completion, your repair or replacement will ship via standard shipping to you.

If you have any questions or need further assistance, please email info@fisherspacepen.co.uk or call 01245 225758 between the hours of 9am and 5:00pm Monday to Thursday.

At Fisher Space Pen Company we seek to continually improve our products. Thank you for giving us the opportunity to correct the issue with your Fisher Space Pen product.